Refund and Cancellation Policy

Effective: May 27, 2016

Monthly Members

Users who have a monthly membership have five (5) days after their purchase to cancel and receive a full refund.

Annual Members (paid annual)

Users who have an annual membership have thirty (30) days after their initial purchase to cancel and receive a full refund.

Annual Members (paid monthly)

Users who have an annual membership have thirty (30) days after their initial purchase to cancel and receive a full refund.

If you cancel after month 1 but before the end of month 12, you may incur a fee, based on our discretion, if your average monthly upload exceeds the respective monthly quota. If your average monthly quota is less than the respective monthly quota, you will not incur a cancellation fee. The cancellation fee is calculated as follows:

Pro-rated number of months on your annual (paid monthly) membership x number of monthly GB for the respective membership level = Cancellation Quota

Total GB of actual video upload – Cancellation Quota = Overage

(Overage divided by monthly quota) x monthly account rate = Cancellation Fee


You create your annual, paid monthly Pro membership on March 15. Between March 15 and July 31 you upload 300 GB. You then cancel your account on July 31.

4.5 pro-rated months x 50 GB = 225 GB (cancellation quota)

300 GB – 225 GB = 75 GB (overage)

75 GB / 50 GB = 1.5 x $49 = $73.50 cancellation fee


After the refund period ends all purchases are final and all fees paid are non-refundable.

If your account is terminated by MediaZilla for reasons outlined in our Terms of Service, you will not be refunded, regardless of when the breach occurs. If you have any questions, please send an email to

Privacy Policy

Effective: September 23, 2014

Information we collect

We collect and use the following information to provide, maintain, improve and protect our Services:

Account Information: When you create an account we collect personal information such as your name, email address, payment information and birthdate. This information allows us to properly administer your account.

Services: We store, process and transmit your files (i.e. videos) and information related to them (e.g. thumbnails, video collection text, formatting, etc.). This information is fundamental to utilizing the services of MediaZilla, including accessing your content and sharing it with others.

Usage: We may collect information from and about the devices you use to access our Services. This information may include IP addresses, the type of browser and device you use, the web page you visited prior to our site, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information.

Cookies: We utilize cookies to provide, improve, protect and promote our Services. For example, cookies are utilized to recall information such as your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use all of our Services.

How we use information we collect

When you contact MediaZilla, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes, policy updates or improvements to our service.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

In addition, to provide our services on a global basis, we may store, process and transmit information in locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access the Services.

How information may be shared with other parties

MediaZilla uses certain trusted third parties to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform requests on our behalf and in compliance with this Privacy Policy.

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of MediaZilla or our users; or (d) protect MediaZilla's property rights.

Information you share

Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines, including Google. Our services provide you with different options for sharing your content.

Reviewing and changing your personal information

To review and make changes to your personal information please access the 'Account Info' section when you are logged into MediaZilla.

How We Protect Your Personal Information

MediaZilla utilizes SSL Encryption in the transmission of your sensitive personal information between your system and ours. We also restrict access to personal information to employees, contractors and agents who require that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Policy Changes

Our Privacy Policy may be revised from time to time to comply with regulatory changes as well as new product features. If the changes are significant, we will provide a more prominent notice (e.g. email notification of privacy policy changes). We post the most current version on our website in addition to archiving prior versions for your review.

Additional Information / Contact

If you have any questions or concerns about your privacy, please send an email to